Privacy Policy

Last updated: September 27, 2026

This Privacy Policy describes how Baqah (“we”, “us”, or “our”), operated by Baram JK, collects, uses, shares, and protects personal information when you use the Baqah mobile application and related services (the “Service”). The Service is primarily offered to customers in Kuwait.

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information we collect

We collect information you provide and information collected automatically when you use the app.

Information you provide

  • Account and identity: mobile phone number, name, and profile details used to register and sign in (including OTP verification).
  • Orders and delivery: delivery and billing addresses, area selection, gift recipient name and phone, gift messages, delivery preferences, time slots, and order history.
  • Payments and wallet: order amounts, payment status, wallet balance and wallet transaction history. Card and bank payment details are processed by our payment provider; we do not store full card numbers on our servers.
  • Returns and support: photos you upload for returns or feedback, and messages you send to customer support (including via in-app contact options such as WhatsApp, when available).
  • Contacts (optional): if you choose “Pick from contacts” for gift delivery, we access the contact you select (such as name and phone number) only to fill in recipient details. We do not upload your full contact list to our servers.

Information collected automatically

  • Device and app data: device type, operating system, app version, language, and general usage needed to run and secure the Service.
  • Location (when permitted): approximate or precise location while you use map features to pin a gift or delivery address. You can control location permission in your device settings.
  • Push notifications: push notification tokens and delivery status so we can send order updates, wallet alerts, and promotional messages (where enabled).
  • Diagnostics and analytics: crash reports, performance data, and interaction data to fix errors and improve the app.

2. How we use your information

  • Create and manage your account and authenticate you.
  • Process orders, payments, refunds, wallet top-ups, and deliveries.
  • Send transactional notifications (order status, wallet activity) and, where allowed, marketing notifications.
  • Provide customer support and handle returns, feedback, and disputes.
  • Measure app performance, attribution, and marketing effectiveness.
  • Detect fraud, abuse, and security incidents, and comply with legal obligations.

3. Third-party services

We use trusted service providers that process data on our behalf. They may only use data as instructed by us and for the purposes described in this policy. Main categories include:

  • Payment processing: MyFatoorah (and related payment networks) to process card and other payment methods.
  • Push notifications: OneSignal to deliver push messages to your device.
  • Analytics and attribution: Kochava to measure installs, campaigns, and in-app events (such as purchases).
  • Error monitoring: Sentry to collect crash logs and diagnostic information. Sentry may collect identifiers and, for a subset of sessions, session replay data to help us fix issues.
  • Maps: Google Maps (when enabled) to display maps and location picking for addresses.
  • Hosting and infrastructure: cloud and database providers that host our API and back office systems.

Third-party services have their own privacy policies. We encourage you to review them where applicable.

4. Legal bases (where applicable)

Where required by law, we rely on one or more of the following: performance of a contract (providing the Service you request), legitimate interests (security, analytics, and service improvement), consent (for example, optional permissions such as contacts or marketing notifications), and compliance with legal obligations.

5. Sharing of information

We do not sell your personal information. We may share information:

  • With service providers listed above, under contractual safeguards.
  • With delivery and logistics partners as needed to fulfill your order.
  • When required by law, court order, or government request, or to protect rights, safety, and security.
  • In connection with a merger, acquisition, or sale of assets, with notice where required by law.

6. Data retention

We keep personal information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

7. Your choices and rights

  • Permissions: you can change location, contacts, camera, photos, and notification permissions in your device settings.
  • Marketing: you can opt out of promotional push notifications through device or in-app settings where available.
  • Access and correction: you may update profile and address information in the app or contact us to request access or correction.
  • Deletion: you may request account deletion by contacting us. Some data may be retained where required by law or for legitimate business purposes (for example, completed order records).

If you are in a region that grants additional privacy rights, you may contact us to exercise those rights subject to applicable law.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Children

The Service is not directed to children under the age required to consent in their jurisdiction (for example, under 18 in Kuwait unless applicable law allows otherwise). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can take appropriate steps.

10. International transfers

Your information may be processed in Kuwait and in other countries where our service providers operate. We take steps to ensure appropriate safeguards when data is transferred across borders, consistent with applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version at this URL and update the “Last updated” date. Continued use of the Service after changes means you accept the updated policy where permitted by law.

12. Contact us

For privacy questions, requests, or complaints, contact us through Support & Legal in the Baqah app or via our official customer support channels (including WhatsApp support, when listed in the app).

Baqah / Baram JK
Kuwait
Email: privacy@baqah.com