BAQAH – Privacy Policy

Last updated: 13 July 2026

Souq Baqah International Central for Non-Foodstuff LLC (“BAQAH”, “we”, “us”) operates the BAQAH mobile application on iOS and Android. This Privacy Policy explains how we collect, use, share, and protect personal data when you use the BAQAH app.

1. Data we collect

• Account information: phone number, name, and profile details you provide.

• Contact and delivery information: delivery addresses, location/map details needed for delivery, and gift recipient details when you provide them.

• Order and transaction data: order history, cart contents, payment status, and related purchase records.

• Communications: support messages, gift messages, and similar content you submit.

• Device and usage data: device identifiers, app version, crash/diagnostics data, and analytics/attribution data used to operate, secure, and improve the app.

• Photos/media: only if you choose to upload or share them in the app.

2. How we use data

• Create and manage your account (phone number + OTP login).

• Process orders, payments, delivery, returns, and customer support.

• Send order/status and service-related communications.

• Improve app performance, prevent fraud/abuse, and analyze usage.

• Comply with legal and accounting obligations.

3. How we share data

We may share data with service providers who help us operate BAQAH, such as payment processors, delivery/logistics partners, cloud hosting, analytics, crash reporting, attribution providers, and customer support tools.

We do not sell your personal data. We share data only as needed to provide the service, comply with law, or protect BAQAH and our users.

4. Security

We use industry-standard safeguards, including encryption in transit (HTTPS), to protect personal data. No method of transmission or storage is 100% secure.

5. Data retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, dispute, and fraud-prevention requirements.

6. Account deletion

You can delete your BAQAH account and associated personal data as follows:

In the app:

1. Open the BAQAH app

2. Go to Profile → Account Information

3. Tap Delete Account and confirm

Outside the app:

Contact BAQAH support with the subject “Delete my BAQAH account” and include the phone number used to sign in.

What is deleted:

Account profile data such as name, phone, addresses, wishlist, and similar personal data linked to the account.

What may be retained:

Order and payment records required for legal, accounting, or fraud-prevention purposes, for the period required by law.

After deletion, you may register again later with the same phone number.

7. Children’s privacy

BAQAH is not directed to children. If you believe a child provided personal data, contact us and we will take appropriate action.

8. Contact

For privacy or account-deletion requests, contact BAQAH support through the app or the support channels published by BAQAH.

By using the BAQAH app, you agree to this Privacy Policy.